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????????? ??????? SLA

 
ITSM ????? -> ??? ? SLA
Автор Сообщение
itsmonline



Зарегистрирован: 21.11.2006
Сообщения: 146


СообщениеДобавлено: Пт Дек 22, 2006 7:26 am     Посмотреть профиль Отправить личное сообщение

Service Level Agreement
Active Directory Team
Illinois State University

DEFINITIONS

A Service Level Agreement (SLA) is a contract between an outsourcer and a customer that specifies, usually in measurable terms, what services will be furnished. Microsoft Corporation’s Active Directory (AD) is a structure supported by Windows® 2000 that lets any object on a network be tracked and located. Active Directory is the directory service used in Windows 2000 Server and provides the foundation for Windows 2000 distributed networks. An Organizational Unit (OU) is a container object that is an Active Directory administrative partition. OUs can contain users, groups, resources, and other OUs. Organizational Units enable the delegation of administration to distinct subtrees of the directory.

INTRODUCTION

The Active Directory Team at Illinois State University and the participating departments/units (hereafter referred to as OUadministrators) agree upon specific terms and conditions of service when entering into a mutual agreement for the provision of Active Directory services within the Illinois State University Active Directory structure.

SERVICE DESCRIPTION

The AD structure will be available to all University departments and units, and to affiliates. Illinois State University’s Active Directory system provides a high-availability environment for its servers, with generator power backup, UPS power backup, RAID storage, dual network interface cards, dual power supplies, nightly tape backup, scheduled LDAP updates, climate control, psychical security, and multiple locations. An LDAP import with only active accounts will initially populate the OUs with user accounts. For new users at the University, a user account will be created in AD upon account activation at the University through the web page found athttps://secure.ilstu.edu/ulid/activate. All password changes for AD will be done at the University level with the web form found at https://secure.ilstu.edu/ulid/password/secure.phtml. If there is a necessity to do major work which would interrupt AD service, every effort will be made to notify those participating in the Active Directory in advance. Every effort will be made to keep downtime to a minimum as well as make planned outages useful for maintenance and upgrades. Efforts will be made to notify all OU administrators of any major changes that impact the AD structure which will cause necessary changes or modifications on their part.

TERMS OF AGREEMENT

Any changes or modifications to this SLA must be agreed upon between both parties.

HARDWARE/SOFTWARE REQUIREMENTS

All users must have IP connectivity to the client machine. Only Windows 2000 clients will be able to take full advantage ofall AD features. Capabilities of other clients may be limited. OU administrators and other computer support personnel are responsible for compliance with all applicable software licensing agreements, including the campus site-licensing agreements per http://www.techzone.ilstu.org/sls/.

COST AND AVAILABILITY

Presently, there is no cost for participation in the University AD

TECHNICAL SUPPORT

Technical support for Active Directory related issues would be provided during regular business hours. The help desk procedures in place will facilitate communication between users, OU administrators and the AD Team.

OU PLANNING AND SUPPORT

OU administrators will be asked to provide documentation of their current environment prior to being allowed access to their OU. The two required forms are currently available online at the http://www.ilstu.edu/win2000 Web site (Pre-migration Survey and Migration Request). Training opportunities will be coordinated through TSAC. The “cluster” OUs have already been determined by TSAC, and each of these OUs may have up to three OUadministrators with top-level control of their OU. Any changes in OU administration must be requested through the AD Team (see http://www.tnss.ilstu.edu). OU administrators may create container objects and organize their OU structure to fit their needs. It is recommended thatno uncontained objects be placed in the root of the OU to allow for ease of administration. No administrator may delete,change passwords, move, or otherwise alter in any way data imported from the LDAP system (user accounts). The OU administrators will, however, be able to create additional user accounts within their own OUs that meet certain criteria-- that the account name MUST contain the OU container name and it exceeds 6 characters in length to guarantee uniqueness. The AD Team reserves the right to rename or block accounts that do not meet these criteria. Also, namingconventions for computers and hostnames must adhere to the NetBIOS Hostname Conventions (as found at the TNSS Web site http://www.tnss.ilstu.edu).

EMERGENCY ACCESS

Members of the Enterprise Administrators group have the ability to gain access to objects throughout the directory. Access to objects within a cluster OU by Enterprise Administrators will be strictly limited and will occur only if there is a problem related to an OU and responsible parties for the OU cannot be contacted within a mandated time frame. All reasonable attempts will be made to contact responsible parties before Enterprise Administrators access a cluster OU.

OU ADMINISTRATORS

{...}

ACTIVE DIRECTORY TEAM

{...}
atoo



Зарегистрирован: 19.03.2009
Сообщения: 31


СообщениеДобавлено: Чт Май 28, 2009 3:41 am     Посмотреть профиль Отправить личное сообщение

??? ??? ??????? ?????, ?????? ?? ???? ?????????? ???????? ?????? ??? ?????????? ?? ????????....
itsmonline



Зарегистрирован: 21.11.2006
Сообщения: 146


СообщениеДобавлено: Вс Май 31, 2009 2:24 pm     Посмотреть профиль Отправить личное сообщение

atoo писал(а):
???? ?????????? ???????? ?????? ??? ?????????? ?? ????????....


?? ??????? ?????????? ????????????? ??????????? ? ?? ????????? ????????? ??? ??????, ? ??????? ?????? SLA ??? ???? Smile.

??? ????? ?????? ?????????? ????????? ???? ?? ? ?????, ?? ? ??????? ???????????? ???????? ???? ???? ????????, ???????? ? ??????.
atoo



Зарегистрирован: 19.03.2009
Сообщения: 31


СообщениеДобавлено: Ср Июн 03, 2009 2:49 am     Посмотреть профиль Отправить личное сообщение

????????? (??? ???? ? ??????) ?????????? ????????? ?????? SLA ????????? ?? ???? ???????? SLA ???????? ??????????? ?????????? ??-?????, ??????????? ?? ????? ???????????. ?? ???? ??????? ?????????:

1. ??????? ??????????? (Service Level)
??? ????? ?????????
2. ?????? ???????????? (Service Levels)
???????? ?????. ???????? ?? ?????? "????"
3. ?????????? ???????? (SLA management)
?????????. ? ??? ????? ? ????? ???????????. ???????? ?? ?????? "????"
4. ??????? (Financial part)
???????? ?? ?????? "??????"
5. ??????? (Metrics)
???????? KPI.
6. ??????????. (Appendix)
??????????? ?????? ? ??????.

? ???????? ???????? ??????? ?????????? ??????? ???????. ? ???? ??? ??????????? ? ??????????? ?? ?????????.
sanchower



Зарегистрирован: 04.06.2009
Сообщения: 15


СообщениеДобавлено: Пт Июн 05, 2009 5:45 am     Посмотреть профиль Отправить личное сообщение

?? ?????? ?? ITIL ????? ?????? SLA, ?? ??????????? ??? ??????, ??? ???? ?????? ???????? Smile
?????? ???????? ???????? SLA, ????? ?? ?????.
atoo



Зарегистрирован: 19.03.2009
Сообщения: 31


СообщениеДобавлено: Вс Июн 07, 2009 12:02 pm     Посмотреть профиль Отправить личное сообщение

? ??????, SLA ?? ???? ?????-?? ???????????? ????????. ??? ??????? ????? ????? ?????????. ??, ???? ???????????? ?????. ?? ?? ????? ????????, ITIL ? ??????? ?? ISO 20000 ????? ????????????, ? ?? ??????????.
MityaZabuben



Зарегистрирован: 08.02.2008
Сообщения: 5


СообщениеДобавлено: Пн Июн 08, 2009 10:43 am     Посмотреть профиль Отправить личное сообщение

?? ? ?????, ??? Service Catalogue, ??? ????????????? SLA, ????? ????????? - ??????????? ?????? ? ??????? ??????????? SL, ?????????? SLA. ?????? -
http://www.box.net/shared/lldmcpfn8c
itsmonline



Зарегистрирован: 21.11.2006
Сообщения: 146


СообщениеДобавлено: Вс Дек 13, 2009 3:07 pm     Посмотреть профиль Отправить личное сообщение

??? ?????? SLA ?? ???????? Rusonix. ???????? - ???? ????????
(??????, ??????? ??????. ??????????!)

***

??????????
?? ?????? ????????????
(SLA)

? ???????? ? _______ ?? «______»________________ 200_ ?.
?? ??????????? ????????????


?. ?????? «______»________________ 200_ ?.


???????? ? ???????????? ???????????????? «????????», ????????? ? ?????????? «???????????», ? ???? ???????????? ????????? ?.?.?., ???????????? ?? ????????? ??????, ? ???? ??????????????? ??????????, ?
______________________________________________________________________________________________________________, ? ???? ________________________________________________________________________________________________________, ???????????? ?? ????????? ______________________________________________________________________________________
(??? ??????????? ???? ??????? ????? _______ ????? _____________ ????????, ??? ___________________________ _________________________________________ ? ????? _________________________ ?????), ????????? ? ?????????? «???????»,
(????????? ? ?????????? ????????? «???????»),

????????? ????????? ?????????????? ?????????? ? ?????????????:

1. ??????? ??????????
? ????????? ?????????? ??????? ? ?????????? ? ???????????? ???????? ?? ??????????? ???????????? ?? ?????????????? ????? ?????????????-???????????????? ?????????? (???) ? ???? ???????? ???????????? ?? ???????????? ??????????? ? ???????? ????? ? ????????, ?????????? ??????? ????????????? ????????????.
? ?????????? ???????????? ?????? ? ??????? ?????????? ???????? ??????????? ???????? ????? ???????????, ??????????? ?????????????? ????????? ??? ??????????, ??????? ? ??????? ??????????? ? ?????? ????????? ???????? ?? ?????????? ??????????.
2. ??????? ? ???????????
??????? ? ???????????, ???????????? ? ????????? ??????????, ?????????? ? ????????? ? ???????????? ? ?? ?????????? ? ???????? ?? ??????????? ???????????? ?? ??????????? web-??????? ???????????: http://www.rusonyx.ru, ??????? ????????? ??????????, ? ??? ?? ? ???????????? ? ??????????? ?????????????????, ???????????? ????????? ?????? ?????????? ?????????, ???????????? ? ??????? ??????? ????????? ? ????????????? ??? ??????????? ?????.
????????? ???????? – ????????????? ?????? ???????????, ????????? ?????????????? ????????????, ????, ?????????? ?????? ? ?????????????? ??????????? ??? ??? ????????????, ??????? ??????????????????? ??????????????? ??????????? ?? ????????? ???????.
???????? – ???????, ????????????? ????? ??? ?????????????? ?????????????? ?????? ??????????? ? ???? ??? ??? ???? ??????.
?????? ???????? ?? ????????? – ????????? ???????? ? ????????????? ?????? ???????????, ??????????? ?? ??????????? ??????? ??????????? ????? ?/??? ????????? ??????????? ????????? ???????????.
???????? ???????????? ?????? - ???????? ???????????????? ????? ?? ??????????? ?????????? ????????? ????????????, ????, ?????????? ?????? ? ?????????????? ???????????. ??????????? ?????? ??????????? ? ??? ????????????.
??????? ?????? – ???????? ??????????? ?????, ??????? ????????? ????????? ?????????? ??? ?????????? ??? ?????????????? ????????? ????????? ???????? ? ?????????????? ????????????, ????, ?????????? ?????? ? ?????????????? ???????????. ??????????? ?????? ??????????? ? ??? ????????????.
??????????? ????? ???????????? ????? (????????????) – ??????? ??????? ? 9.00 ?? 23.00 ????? ? ??????? ? ??????????? ? ? 23.00 ?? 09.00 ? ???????????? ?? ??????? ?? ??????????? ???????.

3. ??????? ???????????????

? ????????? ?????????? ??????? ????????, ??? ??????????? ??????????? ??????????? ??????? ???????????? ?????? ? ??????????????? ???????? ??????????????? ???? ???????????.


4. ???????? ???????? ?????????????? ????? ? ?????? ???????

4.1. ???????? ?????, ?? ????????????? ? ??????????????????.
???????? ???????? ?????????????? ????? ? ?????? ??????? ??????????? ?????? ??? ????? ???????????? ??????????? (VPS) ???????? ? ????????????? ??????????? (DDS) ???????? ???????????.
???????? ?? ????????? ??????? ? ?? ??????????????? ????????? ? ?????????? ? 4 ? ???????? ?? ??????????? ????????????, ????????? ?? web-??????? ???????????: http://www.rusonyx.ru .
4.2. ????? ??????????? ?????.

??????????? ????????????? ???????? ?????? 24 ???? ? ?????, ????????? ??? ?????????, ???? ???? ?? ??????? ? ?????? ???????? ?? ??????????? ????????????, ?????????? ? ???? ??? ? ?????? ?????????? ??????????.

????????????? ????? ??????????? ????? ???? ??????? ??? ??????? ?:

1) ????????? ?????????.

2) ????????? ????????????? ????????.

3) ???????? ????????.

4) ??????? ???????????.

???????? ???????????? ? ??????? ??????, ?????????? ? ??????????? ????? ???????????? ????? (????????????), ?? ??????? ??????????? ????????? ?? ??????? ???????????.
?????????? ? ???????? ??????????? ???????, ?????????? ??? ???????????? ??????? ???????????? ????? (????????????), ??????????? ?? web-??????? ???????????: http://www.rusonyx.ru ?? 48 ????? ?? ?????? ?????
?????????? ? ??????? ???????, ?????????? ??? ???????????? ??????? ???????????? ????? (????????????), ??????????? ?? web-??????? ???????????: http://www.rusonyx.ru ?? 12 ????? ?? ?????? ?????
?????????? ? ??????? ???????, ????????? ? ??????????? ????????? ???????? ? ?????????? ??? ???????????? ??????? ???????????? ????? (????????????), ??????????? ?? web-??????? ???????????: http://www.rusonyx.ru ?? ??????? 12 ????? ? ?????? ?????
4.3. ????????? ??????? ???????? ?? ?????????.
??????? ?????? ???????? ??????????? ??????? ?/??? ?? ???????? ? ?????? ??????????? ????????? ??????????? ?? ?????????? ??????? ? ????????, ??????????? ?? ????? ?? ???????? ?????? ???????????? ??????????? (VPS) ???????? ? ????????????? ??????????? (DDS) ???????? ???????????, ? ??? ?? ? ?????????????? ????????????????? ??????? ????????? ? ??????? 5 ???? ? ??????? ??????????? ?????????.
??????????? ??????????? ?????? ???????? ?? ?????????, ??????????? ?? ???-?????? ? ?????? ??????? ??????????? ????? ???????????.
??????? ???????? ???????????? ? ??????? ????? ?? ??????????? ?? ???????? ? ?? ???????????.
????? ??????? ??????????? ?? ?????? ???????? ?? ?????????, ??????? ???????? ??????? ? ????????? ???????????, ?? ?????? ????????? 15 ???? ? ??????? ????????? ??????? ????????.
??????????? ??????? ??????????? ?? ?????? ???????? ?? ????????? ???????? ????????? ???????? ???????????:

1) ????????????? ????????? ??????? ???????? ?? ?????????.

2) ????????????? ??? ????? ? ????????????? ?????????.

3) ???????? ??????? ? ????????????????? ?????????.

4) ????????????? ??? ????? ? ????????????? ??????????????? ??????????? ?? ?????????? ?????????? ?? ?????? ????????.

5) ???????? ? ?????????? ????????? ??????? ? ??????????? ???????? ?? ???????? ?????????? ?????????? ??????? ????????????? ?????? ??????????? ?? ??????????????? ???????????? ????????? ? ??????????????? ??????????? ?? ?????????? ?????????? ?? ?????? ????????.

6) ???????? ????????????? ??? ? ?????????????? ??????????? ?????? ???????????.
4.4. ??????????? ????????????? ?????.
??? ????????? ??????????? ???????? ?????????? ? ??????? 5 ???? ? ??????? ??????????? ?????????, ????????? ??? ?????????????? ????? ???????????? ? ?????? ??????????? ????????? ?????? ???????? ?? ????????? ?? info@rusonyx.ru, ? ??????? ??????? ????? ????????, ??? ??????, ?????? ????????????? ??????, ? ??? ?? ??????? ?? ???? ??????? ???????? ???????????. ?????? ????? ?????????? ? ??????? 15 (??????????) ??????? ???? ? ??????? ?????????.
1) ???? ??????????? ????????????, ??? ?????? ???? ?????????? ? ??????? 1 ??? ????? (?? ????? 4) ????? ?????? ? ??????? ???????????? ??????, ?? ?? ??????????????? ???????????? ??????? ???????? ?? ????????? ??????????? ???????????? ????????? ???????????? ??????? ??????????????? ?????? ?? 1 ???? ?????????????? ?????? ?? ??????? ?????? ? ?????? ???? ??????????????? ??????.
2) ???? ??????????? ????????????, ??? ?????? ???? ?????????? ? ??????? 4 ??? ????? ????? ?????? (?? ????? Cool ? ??????? ???????????? ??????, ?? ?? ??????????????? ???????????? ??????? ???????? ?? ????????? ??????????? ???????????? ????????? ???????????? ??????? ??????????????? ?????? ?? 1 ?????? ?????????????? ?????? ?? ??????? ?????? ? ?????? ???? ??????????????? ??????.
3) ???? ??????????? ????????????, ??? ?????? ???? ?????????? ? ??????? 8 ??? ????? ????? ?????? ? ??????? ???????????? ??????, ?? ?? ??????????????? ???????????? ??????? ???????? ?? ????????? ??????????? ???????????? ????????? ???????????? ??????? ??????????????? ?????? ?? 2 ?????? ?????????????? ?????? ?? ??????? ?????? ? ?????? ???? ??????????????? ??????.

??????????? ????????? ???????????? ??????? ??????????????? ?????? ?????????????? ?????:

- ????????? ??????? ???????? ?????? ?? ????????? ???? ???? ??????????? ???

- ????? ????? ????????? ?????? ?? ????????? ???? ???? ??????????? ??? ???????? (???????? ?? ?????) ????????? ?????.

??????????? ????????? ???????????? ??????? ??????????????? ?????? ????? ???? ??????????? ?????? ???? ??? ? ????? ?? ????????? ??? ??????? ??????????? ?????, ?????????? ?? ?????????? ?????????? ? ???? ??????. ????????????????? ?????????? ?? ?????????????? ???????????? ???????? ???????? ?? ????????? ?? ???????????.

4.5. ???????? ?????? ?????????????? ?????.

??????????? ??????????? ?????? ?????????????? ????? ???????????? ??????????? (VPS) ???????? ? ????????????? ??????????? (DDS) ???????? ? ??????? 3 ??????? ???? ?? ??? ?????????? ??????? ???????? ?? ????????? ???? ???????????.

??????? ???????? ????? ????????? ??????, ????? ??????????? ??????????? ???????? ?????? ? ??????????????? ?????????? ? ??????????? ????????? ????? ????????, ??? ????????? ???????? ?????????? ??????????? ????????? ????????? ????? ? ?????????? ????? ??????.

???????? ?????? ?????????????? ????? ?? ???????????????? ?? ??????, ???? ???????? ? ?????????? ???????????? ?/??? ????????? ??????? ??????? ? ??????????? ???? ??????????? ?????? ????????, ???????????? ???????, ? ????? ?????????? ????????????? ????????????? ????.

??? ????????? ???????? ?????? ?????????????? ?????, ??????????? ???????????? ????????? ???????????? ??????? ??????????????? ?????? ? ??????? 50% ???????????? ?????, ???? ??????? ???????, ? ?????? ???? ??????????????? ??????. ??????????? ????????? ???????????? ??????? ??????????????? ?????? ?????????????? ??????????? ?????? 4.4 ?????????? ?????????? ???????.
4.6. ??????????? ???????? ? ???????????.
????????? ???? ???????? ? ??????????? ?? ??????????????? ? ??????, ????? ????????????? ?????? ???? ????? ??? ???????? ???????:
1) ?????????, ???????????? ?? ????????? ????????? ???????? ???????????, - ???????, ??, ?? ?????????????: ????????? ??????????? ?????, ?????, ??????????? ?????????, ?????????, ?????, ??????????, ????????, ????????????? ??? ????????? ???????????????? ???????????????????? ????? ? ???????????? ??????? ???, ????????? ?????? ??????????, ??????? ????? ??? ??????????????????? ??????, ???? ???????????? ???????????, ?????????????? ???????? ??????, ????????????? ????????? ????????? ??????????, ?????????????? ? ?????? ??????????? ??? ??????????? ??????????? ?????? ????????;
2) ???????????????????? ???????????????????? ?????, ??????????? ?? ????????? ???? ??????????????? ???????????;

3) ??????????? ????????? ????????, ??????? ??????? ???????????????? ????????????? ????;

4) ?????? ??????? DNS, ???????????? ?? ????????? ??????? ???????? ???????????;

5) ?????????? ?????? ???????? ??? ?????????????? ?? ???, ??????? ????????????? ????????? ?????? ???????????? ???????????;

6) ???????? ???????????? ??????????? ? ????????????????? ????????????, ??????????? ?????????????? ??? ??????????? ?????????, ??????? ??????????? ? ??????????? ??????????? ??????????? ??? ??????? ?? ????????? HTTP ? ???????? ??????????????? DNS ??????????, ??????? ????? ??????? ????????? ????????????? ??????;

7) ????????????? DDOS ??????? ? ??????? ????????? ????????????? ?? ???? ???????????;

Cool ??????????? ????????, ??????????????? ???????????? ??? ??????? ????????? ????? ????????.

4.7. ????????? ?????????? ???????????, ?????????? ? ???????????? ? ???????, ????????????? ? ???????? ?? ??????????? ????????????.
4.8. ? ?????? ????????? ?????????? ??????????, ??? ????????? ?????????????, ?? ??????????????? ???? ????????? ?? ??????????? ???????????? ??? ??????????? ?????????????????, ?? ??????????? ???????????? ? ???????? ???????????.
4.9. ?????????? ?????????? ? 2 (????) ??????????? ?? ??????? ?????, ?????? ?? ??????? ????? ?????????? ??????????? ????.



???????: ???????????:
_______________________/__________________/ _______________________/?.?.?./

?? ??
itsmonline



Зарегистрирован: 21.11.2006
Сообщения: 146


СообщениеДобавлено: Сб Дек 19, 2009 3:42 am     Посмотреть профиль Отправить личное сообщение

?????????? 1:

????????????? ???????????????
[???????? ????????]

?????????? ?? ?????? ???????
SERVICE LEVEL AGREEMENT


??????? ?:
???????????: [???????? ????????]
??????: [???????? ????????]
????: [????]
???????????? ??:


??????????
1 ???????? 2
1.1 ???? 2
2 ?????? ????? 2
2.1 ???????? ? ?????? 2
3 ???????? ????????? 3
3.1 ???? ???????? 3
3.2 ????????? ? ??????????? 3
3.3 ??????? ? ??????? ?????? 3
3.4 ??????????? 3
3.5 ????????? ??????? 3
3.6 ?????????? ??????????? 3
3.7 ??????????????? ??????????? 3
3.8 ??????????????? ??????? 4
??????? ?: ??????? ?????????? ??????????? 1
A1 ?????? ?? ????????? ??????? 1
A2 ?????? ?? ????????? ??????????? 1
??????? B: ????????? ??????????? ? ???????????? 2
B1 ???????? ?????????? 2
?2 ???? ? ?????????????? 2
?3 ????????? ???????? ? ????????????? 2
?4 ????????????? ??????????? 3
??????? C: ???? ? ??????? 4
??????? D: ??????? ???????????? ? ??????????? 5
D1 ??????????? 5
A3 ?????? ????????? ????????? 5
A4 ??????????? ??????? ???????????? 6


1 ????????
?????? ???????? ?????????? ???????, ??????? ???????????? ? ???????????, ????, ????????????? ?????? ? ????? ????? ??????????? ?? ??????, ?? ????????? ? ?????? ??????????.

1.1 ????
????? ??????? ????????? ???????? ??????????? ???????????? ????????, ???????????? ?????? ???????????? ???????????? ????????, ??????????? ??? ? ???????? ????????? ???????? ? ?????????? ??????????????? ????????.

2 ?????? ?????

?????? ?????????? ?????????? ????????? ???????:

• ? ????? ?????? ?????? ??????? ???????? ? ???? ????? ? ????????? ? ?????? ????????? ?????????????, ?????? ?? ???????, ????????????? ???????, ????????????????? ???????, ????????? ???????????? ? ?.?.

???? ????????????:

• ???? ????????????: ??????? ??????? ?????, 09:00 – 18:00 ? ???????????? ?? ??????? ? 09:00-16:45 ? ??????? ? ??????????????? ???
• ?????? ?? ??????-???????????? ? ????????? ??????? ???????, ??????????? ????? ????? ????????????? ??????????? ????????? ? ????????? ????. ? ???? ?????? ?????? ?????? ????????? ?????? ??????????? ?? ??????? ???? ?? 2 ???.
• ?????????? ?? ??????????? ???????? ????? ??????? ? ?????????? D1

????? ?????????? ????????? ? ?????, ??????? ???????? ????????? ?????????? ??????????, ??????? ? ????????? ????????:

??????? A: ?????????? ???????????
??????? B: ????????? ??????????? ? ????????????
??????? C: ???? ? ???????
??????? D: ??????? ???????????? ? ???????????

2.1 ???????? ? ??????

??????????? ????? ????????????? ???????? ? ?????? ? ???????????? ?? ?????????????, ????????? ????. ????? ????????? ?????????????? ????????? ????? ????? ???????????? ? ?????????? ? ?????????? ??????????.

????? ?????????????? ??????, ??????????? ???????, ????? ??????????? ?? ????????? ??????????????? ?????????? ? ??????, ??????? ?????? ???? ??????????? ? ?????????????.


3 ???????? ?????????
??????? ???????? ?? ?????????? ??????????? ? ?????????, ??????? ??? ?? ???????? ? ????????.
3.1 ???? ????????
?????? ?????????? ????????? ? 200?-??-?? ?? ??????????? ? ???????????.
3.2 ????????? ? ???????????
??? ?????????? ?????????????? ???????? ?? ????? ????????? ???????, ??????? ????? ??????? ????? ????????????. ???? ??????????? ????????????? ????????? ?? ?????? ?? 3 (???) ?????? ?? ????????? ????? ??? ????????, ?? ????? ????????????? ??????? ?? 12 (??????????) ??????? ??? ?? ??? ???, ???? ?? ????? ????????? ????? ?? ?????? ????? ??????????? ??????????? ?? 6 (?????) ???????.

????? ??????????, ??????????? ?????? ?????????, ?????? ???????? ??? ????????? ? ????????, ????????? ? ??????? ????? ????????.
3.3 ??????? ? ??????? ??????
...

3.4 ???????????
?????? ?????????? ?? ???????????????? ?? ????? ?????????? ? ??????????????????, ??? ?????? ???? ??????????? ???????? ? ?? ?????????? ??? ???????.
3.5 ????????? ???????
????? ????????? ?????????? ?????????? ?????? ???? ???????????? ? ?????????? ????? ? ????????? ??????????????? ??????????????? ????? ??????.
3.6 ?????????? ???????????
??????????? ??????? ?????????? ??????????? ??? ?????????? ??????????? ? ??????? A: ??????? ?????????? ???????????.
3.7 ??????????????? ???????????
• ?????????? ???????, ??? ??????? ? ?????????? ? ??????????????? ?????????????, ??????????????? ? ?????????????????????.
• ?????????? ????? ? ????????????? ????? ? ??????.
• ?????????? ????????????, ?????? ????? ????????.
• ?????????? ? ?????? ???????????????? ?????????? ???????
3.8 ??????????????? ???????
• ??????????? ??????? ???????? ????????? / ????? ? / ??? ????????? ?????????? ??????.
• ????????????? ????????? ???? ????????, ??????????? ??? ????????? ?????????? ??????.
• ?????????????? ??????????? ?????????? ? ??????, ???? ?????????.
• ?????????? ?????????????????? ????? ??????????, ?????????? ?? ???????????.
• ???????????? ????????????? ????? ?? ????????? ??????.


??????? ?: ??????? ?????????? ???????????

??????????? ???????? ?? ???????????? ???????? ?????????? ???????????. ???? ????? ???????? ??????????? ? ???, ????? ??????????, ??? ??????????? ?????? ? ????????? ???????????? ??? ???????????? ? ???????????? ???????????? ???? ?????????, ? ????? ???????? ? ???????? ???????????, ????????? ? ??????????? ? ????????? ???????? ??????????????? ?????.

A1 ?????? ?? ????????? ???????
1. ?????? ?????? ??????? ??????????? ????????? ??? ????? ????? ???????? ? ????????? ???????????.
2. ??????????? ?????? ???????? ?? ?????? ?? ????????? ? ???????? ????? ??? ? ??????? 3 ??????, ?????? ??? ????:
a. ????
b. ????? (???? / ?????):
c. ???? ?????????????? ??????? ??? ???????????? ???????
d. ????????? ?????? ? ???????????? ??????? ?? ??????? ? / ??? ?????? ???????? ?????.

A2 ?????? ?? ????????? ???????????
1. ??????????? ?????? ?????????????? ?????? ?? ????????? ??? ????? ????????? ? ??????? ??? ????:
a. ????
b. ????? (???? / ?????):
c. ???? ?????????????? ??????? ??? ???????????? ???????
d. ????????? ?????? ?? ????????? ? ???????????? ??????? ?? ??????? ? / ??? ?????? ???????? ?????.
2. ???????? ?????? ???????? ?? ?????? ?? ????????? ? ???????? ????? ??? ? ??????? 3 ??????.
3. ?????? ????????? ???????, ??????????? ?? ??????????, ?????????? ????.

??????? B: ????????? ??????????? ? ????????????

????????? ???? ???? ????????? ??????????????? ??????? ? ??????????? ?? ??????? ??????????.

???? ?????-???? ??????? ?????? ???????? ??????????????, ??? ?????? ??????? ??? ? ?????????? ???? ?? ????? ????????? ??????????????? ??????.


B1 ???????? ??????????

??? ????????? ???? ??????? ?????????? ??????????





?2 ???? ? ??????????????

???? ???? ???????????????




?3 ????????? ???????? ? ?????????????

??????? ???????????? ???? ???????? ???????????


?4 ????????????? ???????????
???????? ?????? ??????????? ????? ???? ???????? ??????????????? ???????? ?? ??????? ?????????, ? ????? ??????????? (?? ???? ??? ??? ???? ? ???) ???????? ????????????????? ????????????? ?????????.


??????? C: ???? ? ???????


??????? D: ??????? ???????????? ? ???????????

D1 ???????????

2.1 ??????????? ????????? ??????????
?????????

??????????? ??????????? – ??????? 9.00-18.00 ?????????? ?????
??????? ? ??????????????? ??? 09.00-16.45 ?????????? ?????
??????????? ?????????
??????????? ????????? ?? ????????? ??????????? ?????? ????? ?????? ???? ????????? ?? ??? ??? ??. ??????? ????? ?? ??????????? ????????? ?????????????? ???? ?? ???? ??????????? ?????????.


A3 ?????? ????????? ?????????


3.1 ????? ??????? ?? ?????????
????? ??????? ?????????? ?????????????? ???????? ?????? ?????????.
????? ???????/????????? ??????
??????? ????? ??????? / ????????? : ????????? 30 ????? (80%)
??????? ????? ??????? / ????????? : ??????? 2 ???? (80%)
??????? ????? ??????? / ????????? : ??????? 1 ???? (80%)
??????? ????? ??????? / ????????? : ?????? 2 ???? (80%)


3.2 ????? ?????????? ??????????
????? ?????????? ???????? ????????? ??? ??????? ????? ???????? ???????? ????????? ? ????????, ????? ??????????? ??? ????????.

????? ??????? / ????????? ???????
????? ??????? ???????? / ????????? 8 ?????
????? ??????? ???????? / ??????? 1 ??????? ????
????? ??????? ???????? / ??????? 5 ??????? ????
????? ??????? ???????? / ?????? 7 ??????? ????


A4 ??????????? ??????? ????????????

?????? ?????????
????????? ??????? ???????????, ????????? ???????? ???????? ? ??? ?????? ???????? ?????? ???? ???????????????. ????????? ?????????? ????? ????????????????? ? ???????????? ? ?????????? ?????????????:

????????? 1 “?????????”
????? ?????? ???????? ????????????? ?????????? ?????? ?????? ???????? ????????? ? ???????? ???? ?? ????????, ?? ????? ???? ?????? ???? ??????????????? ???? ????????? ? ?????? ?????? ???????? ??????????.
????????: ???? ?????? ??????????, ?? ???????? ????????? ???????? ???????? ? ?????????? ???????? ? ?.?.

????????? 2 “???????”
????? ???????? ????????? ???????????????? ?????????? ?????? ?????? ????????? ????????? ? ???????? ???? ??????????.
????????: ????????????? ??????, ???????? ? ????????? ?????? ?????????? \ ???????, ?????? ???????? ? ?.?.

????????? 3 “??????? ”
????? ?????????? ???????? ??????, ??????? ?????????, ?? ?? ????????? ?????? ?????????????. ?.?. ???????????? ????? ????????, ?? ????????? ? ????????? ? ??????.
????????: ????????? ??????, ??????? ????? ????????? ??????? ?? ?????????????.

????????? 4 “??????”
????? ???????? ?? ???? ???????? ??????? ?? ?????????. ?.?. ????????????? ???????????????? ? ??????? ?????? ?? ????. ????? ???? ?????? ???? ??????? ? ??????? ? ?????? ???????????.

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