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Название и
ссылка |
Описание |
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aDefHelpDesk |
An open source DotNetNuke based
help desk module. |
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Asset Tracker |
Create multiple
asset databases containing any information you wish to keep track of. Some
examples: put all your IT infrastructure into the database, or if you are a
building manager, put all your facilities equipment in the database. Can
also integrate with other systems via plugins. |
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Astres |
A PHP based help desk tool,
translations in English and French. |
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Bartley Helpdesk |
a light weight helpdesk for
small to medium size IT departments, includes inventory management |
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BATTS |
Open source help desk software,
designed for use from a Linux/Unix command line. Includes a full featured
email interface for customers. |
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The Bug Genie |
An open source, web-based issue
tracking system – built on free and open source technology. Enhancing your
development process by offering an advanced tool to manage bug reports,
feature requests and user feedback for your products. |
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Big Help |
A help desk portal built with
Ruby on Rails. |
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BugTracker.NET |
BugTracker.NET is an open
source, web based bug or issue tracker written using ASP.NET, C#, and
Microsoft SQL Server/MSDE. Includes a screen capture utility that allows you
to capture a screenshot, annotate it, and post it, with just a few clicks. |
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Bugzilla |
A Perl based software bug
tracking system which can also be used for help desk support. Used by the
Mozilla Foundation, creators of FireFox. |
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Cassandra |
The Cassandra helpdesk is a
client-based help desk application for customer support. The objective is to
achieve a substantial easement of customer support for both, the constituent
and its customers. |
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ColdBrew Helpdesk |
ColdBrew Helpdesk is a PHP
helpdesk that is stylish and full of features. Core was based on the extinct
project called PMOS Helpdesk. Coldbrew Helpdesk has been updated with
greater security and a new user interface. The Best Free PHP Helpdesk
Solution. |
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Cerberus Helpdesk |
Cerberus Helpdesk is an email
application which focuses on teams sharing mailboxes. It features Fetch and
Retrieve, Super Sorter, and Virtual Community Tools. |
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DITrack |
Software bug and ticket system
designed to use Subversion as it’s backend database. Currently there is only
a command line interface. |
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Double Choco Latte |
A GNU Enterprise package that
handles both call tracking and project management. It can be displayed
inside of a phpGroupWare installation or be used stand-alone. |
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eTicket Support |
eTicket is a PHP-based
electronic support ticket system. |
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Eventum |
An open source help desk
software package from the creators of the MySQL database. PHP based and of
course uses MySQL for it’s database. |
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HclTicket/HelpCenter
Live |
Help Center Live is an
open-source, community driven live chat & support system. You may easily
provide live support on your website just like large companies do with very
little work. With Help Center Live, you can provide a real-time, live
support or sales person experience. |
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Help Desk Lite |
Very simple help desk software
package for basic issue tracking. It provides two major functions, service
ticket tracking and operator assignment. |
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Help Desk Reloaded |
A PHP based help desk software
system. Key features include trouble ticket prioritization, multiple
customer support technicians, and search. |
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Helpdesk Issue Manager |
Open source helpdesk software
tool. Runs on PHP and PostgreSQL. |
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Information Resource Manager |
IRM is a PHP based help desk
and asset tracker designed for IT departments. |
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Information Resource Manager – GLPI Edition |
This is the same system as
above (IRM), but with some additional enhancements. |
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IssueTrackerProduct |
Zope issue tracker which also
handles software bugs. The primary focus is on email communication and
request tracking and management. |
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itracker |
Java based open source help
desk application with an emphasis on modularity. It’s also provides i18n
support. |
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itop – ITSM & CMDB OpenSource |
IT Operations Portal: a
complete open source, ITIL, web based service management tool including a
fully customizable CMDB, a helpdesk system and a document management tool.
iTop also offers mass import tools and web services to integrate with your
IT |
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iKode Helpdesk X |
iKode HelpDesk X is the easiest
customer service software on the planet to give the customer the most
impressive service experience via email, which can be seen as the fastest
and most convenience customer care information carrier. |
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iKode Service Desk X |
iKode Service Desk X is an easy
to use and web based customer service software and service management
software. It streamlines customer service communication with tickets, a
knowledge and more. iKode Service Desk X can be used to resolve IT issues by
ITSM work flows that keeps your company organized, efficient and provide
excellent customer service! |
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JTrac |
A Java based open source issue
tracking system. |
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Jutda Helpdesk |
A Django-powered ticket
tracking system for small enterprise. |
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Kwok Information Server |
Kwok Information Server is an
open source IT management system. Kwok Information Server, utilizing open
source software such as Java, Tomcat and PostgreSQL, provides a centralized
system for managing/tracking hardware inventory, software licenses, issues,
service contracts, and vendor contacts. Additional modules include knowledge
base, portal, RSS, blogs. |
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Liberum Help Desk |
Web based help desk software
package written in ASP and VBScript. Microsoft SQL Server or Access is
required. Automatic case routing, email updates, and reporting. |
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Mantis |
A PHP software bug tracking and
issue tracking system. |
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One or Zero |
Open source help desk software
package optimized for task oriented help desks. |
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OpenPsa |
A full project system where the
help desk component is just one aspect. Automatically integrates with
Midgard CMS. |
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OS Ticket |
OS Ticket is a lightweight
ticking system designed to be easy to setup and use. It’s written mostly in
PHP. |
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OTRS |
A trouble ticket system to
track telephone calls and e-mails. Designed to allow your support, sales,
pre-sales, billing, internal IT, and helpdesk to operate in one system. OTRS
is open sourced under the GPL and is written in Perl. |
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phpBugTracker |
A web-based software bug
tracker. The design focuses on separating the presentation, application, and
database layers making customization easier. |
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PHD Help Desk |
PHD Help Desk is a
PHP+Javascript+MySQL open source Help Desk tracking software, very usefull
for the help desk incident registration, follow up and managing of them,
with knowledge data base access. Interface and docs available in Spanish and
English |
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Redmine |
Redmine is a flexible project
management web application. Written using Ruby on Rails framework, it is
cross-platform and cross-database. |
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Request Tracker |
RT is an open source ticket
tracking tool. It’s primary interface is email with a web back end for
administrators. RT has been under development since 1996. |
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Roundup |
A simple issue tracking system
with command line, web and email interfaces. Also includes many other
modules such as todo lists and sales lead tracking. |
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Savane |
Savane is a Web-based Libre
Software hosting system. It includes issue tracking, project member
management by roles and individual account maintenance. The issue tracking
handles bugs, tasks, support, news and documentation management. |
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Sinergia |
Sinergia is a open source
framework for creating customized help desk applications written in C# .NET
3.0. It provides a base on which you can develop your own web based help
desk solution. |
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SiT! Support Incident Tracker |
SLA aware support incident
tracking system, PHP/MySQL. |
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Slick Ticket |
ASP based ticket system with
support for SQL Server and Active Directory. |
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Subissue |
Uses the Subversion version
control system to store issues within your software code repository. Uses
the subversion client, but a web based interface is in progress. |
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SHINE Live Help |
SHINE Live Help is a live
support chat application for website sales and support. It works as a
standalone chat and integrates with Sugar Open Source CRM. |
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SysAid |
SysAid is a suite of web-based
IT software tools. It automates your processes for help desk, hardware
configurations, asset monitoring, software licenses, tasks, projects and
much more. By automatically scanning and testing your network, SysAid
provides you with the necessary details about each machine and lets you
control each one remotely. |
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Trac |
Minimalistic web based project
management and bug tracking tool. Trac also includes wiki functionality.
Written in Python. |
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Trouble Ticket Express |
Web based CGI help desk system.
Both MySQL and Microsoft SQL Server supported. |
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Trellis Desk |
Trellis Desk is a powerful and
robust help desk solution for your business. Improve your company’s service
by allowing your customers to quickly and easily submit support tickets to
your team. Trellis Desk sports a range of advanced features that enable your
business to handle customer support more efficiently. Plus, it’s completely
free – you’ll never have to pay any license fees to use Trellis Desk. |
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WATS WordPress Help Desk Plugin |
A WordPress plugin for running
a help desk within WordPress. |
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ZenTrack |
Zentrack is a help desk, bug
tracking, and project management system. |
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ZwikiTracker |
Every ticket in this system is
a wiki page. Must integrate with a Zwiki to function. |
